Store Policies/FAQ

What forms of payment do you accept?
How long is the warranty on items that you sell?
How can I contact UsedVideoGameStore.com by phone about my Online Order?
How can I find out the status of my purchase?
How can I return or exchange an item?
What if the item I ordered is defective?
What if I receive an incorrect item with my order?
What are your shipping methods and how long will it take to receive my order?
How much will shipping and handling cost?
How can I track the shipment of my order?
Do you ship to addresses outside of the United States?
What do NEW, USED and DISC/CART ONLY mean?
Can I find out the exact condition of an item I'd like to order (any scratches, marks, etc.)?
Can you tell me if the game I want to buy is the "Original" or "Greatest Hits" edition?
What region/version are the video games and systems that you sell?

• What forms of payment do you accept?
  
  We accept Visa, MasterCard, Discover and American Express. We are sorry, but at this time, we do not accept PayPal.
  
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• How long is the warranty on items that you sell?
  
  Unless otherwise noted, used video games have a 90-Day warranty against defects. New and used video game systems and accessories have a 30-Day warranty against defects.
  
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• How can I contact UsedVideoGameStore.com by phone about my Online Order?
  
  
  
  In order to keep costs down for our Internet customers, we do not have phone operators available to handle inquiries on online orders. Please direct all inquiries to sales@usedvideogamestore.com. Be sure to include your name and invoice number in your communication to avoid any delays in responding to your inquiry.
  
  Phone operators in other departments do not have access to online orders. E-Mail is checked daily and responded to in the order it is received. You should expect to receive a response within 3 business days. If you are unable or unwilling to communicate with us exclusively by E-Mail, please do not place an order.
  
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• How can I find out the status of my purchase?
  
  You will receiving a shipping notification E-Mail when your order is shipped. For additional information use our order status page by clicking on the 'order status' link on the left hand side of the page.
  
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• How can I return or exchange an item?
  
  Due to the nature of video games, we are unable to give refunds or exchanges on opened merchandise. Unopened games may be returned within 30 days of purchase for a refund of the purchase price. Shipping and handling charges are not refundable. Merchandise that has been opened (shrinkwrap removed) will be handled as a defective item received and will follow the guidelines stated below for defective returns. Non software items such as systems and accessories may be returned, but are subject to a 20% restocking charge.
  
  We do not handle exchanges by mail. If you wish to return an item you have ordered, and purchase a different item, the two transactions will be handled separately. You will need to place a new order through our website for the item you wish to purchase. To return an item for a refund, send it with a copy of your invoice and a brief explanation of the problem. Returned items received without a copy of the invoice are subject to an indefinite delay in processing. No specific RMA # is required, just be sure to address your package to the address provided below. Once the package is received, a refund will be issued.
  
  Please send the returned merchandise to the following address:
  
  BRE Fulfillment Center
  ATTN: UVGS Return
  352 W. Bedford Ave, Suite 104
  Fresno, CA 93711
  
  Please note that the customer is responsible for return shipping charges.
  
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• What if the item I ordered is defective?
  
  If a game, system or accessory you receive is defective it will be replaced with the same title or item only. You are responsible for returning defective merchandise to us. We will return the replacement copy of the game or the replacement item at no additional cost. Defective exchanges received without a copy of the original invoice are subject to an indefinite delay. Please send the defective merchandise with a copy of your invoice and a description of the defect to the following address:
  
  BRE Fulfillment Center
  ATTN: UVGS Defective Exchange
  352 W. Bedford Ave, Suite 104
  Fresno, CA 93711
  
  In the event that a replacement copy or item is no longer available, we will issue you store credit plus a shipping fee. The store credit does not expire and you are free to use it anytime on a future order.
  
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• What if I receive an incorrect item with my order?
  
  If the item received was not what you ordered, send the item back with a copy of your invoice and a brief explanation of the error. Returns received without a copy of the original invoice are subject to an indefinite delay. Once the merchandise is received, either the appropriate exchange will be made or if we are unable to fill your original request we will issue a refund.
  
  Send the package back to the following address:
  
  BRE Fulfillment Center
  ATTN: UVGS Returns
  352 W. Bedford Ave, Suite 104
  Fresno, CA 93711
  
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• What are your shipping methods and how long will it take to receive my order?
  
  Our policy is to process all orders promptly. Most orders are shipped within 1-2 working days. If there is a significant delay in shipping your order or we are unable to process your order, we will contact you by E-Mail. You can expect to receive orders shipped by:
  
  • USPS First Class Mail: within 5-8 working days
  • USPS Priority Mail: within 3-5 working days
  • UPS Ground: within 6-9 working days
  • Alaska/Hawaii/PR/VI/Guam, APO/FPO Boxes: within 10-14 working days
  • Shipped to Canada: within 28 US working days


"Working days" do not include weekends or holidays.

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• How much will shipping and handling cost?
  
  During the checkout process the various shipping options and rates will be displayed. Shipping charges are based on the shipping method selected, the size and weight of your order and your location.
  
  PLEASE NOTE: "Standard" is not a valid shipping option. Our current software does not allow us to turn this method off. We are working to correct the issue. If you choose "standard" as your shipping option, your order will be automatically canceled. We apologize for any inconvenience.
  
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• How can I track the shipment of my order?
  
  Upon shipment of your order, you will receive a shipping notification E-mail. If your shipment had a tracking number associated with it, you will receive the tracking number in the shipping notification E-Mail. Order shipped via the United States Postal Service (USPS), have delivery confirmation numbers.
  
  If you have not received your package within the time indicated in your shipping notification E-Mail, please send an Email to: sales@usedvideogamestore.com. Be sure to include your full name and invoice number to avoid any delays in researching your request. Please allow up to 3 working days for us to research your inquiry and respond by E-Mail.
  
  For orders shipped with a tracking number or delivery confirmation number, you may visit the courier's website directly and enter the tracking information for an immediate update on your shipment.
  
  
  
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• Do you ship to addresses outside of the United States?
  
  We currently only ship to the United States (including APO/FPO Boxes) and Canada. No exceptions made.
  
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• What do NEW, USED and DISC/CART ONLY mean?
  
  The majority of the video games that we sell are used and include the original display boxes, complete original instructions, are re-shrinkwrapped, and have a 90 day warranty. We also have a category of used video games called Disc Only or Cart Only games. The Disc/Cart Only games are a lower priced alternative to our regular line of used video games. The Disc/Cart Only games do not include original boxes or instructions. The Disc games are packaged in CD Sleeves (PlayStation, PlayStation 2, Xbox, GameCube, and Dreamcast games) and Cart Only games (Nintendo 64, Super Nintendo and other cartridge based formats) do not include any packaging.
  
  We also carry brand new, factory sealed games for the newer game systems.
  
  The description section for each item clearly indicates if the item is a "New", "Used" or "Disc/Cart Only" item.
  
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• Can I find out the exact condition of an item I'd like to order (any scratches, marks, etc.)?
  
  All of our used merchandise is in good to excellent condition and has a 90 day warranty against defects. It will be stated in the product description if that particular item comes with the original packaging or not. We cannot give specific descriptions of condition for individual items because our stock is constantly changing and we normally have multiple quantities of each item. For this reason, there is no way to determine which specific item will be used to fill your order.
  
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• Can you tell me if the game I want to buy is the "Original" or "Greatest Hits" edition?
  
  We do not differentiate between the Original and Greatest Hits versions of game titles, we consider them to be the same game. When you place an order for a game, you may receive either one depending on what we currently have in stock. We cannot predict which version you might receive, since our inventory is constantly changing and we normally have multiple quantities of each title in stock at a time.
  
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• What region/version are the video games and systems that you sell?
  
  We only sell US/Region 1 items. We do not sell imports or bootleg/pirated/open region merchandise.
  
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